Privacy Policy

Effective Date: 16 July 2026

1. What Information We Collect

We may collect personal information when you:

Interact with our website or chatbot
Submit a contact form or request a free consultation
Use our chatbot services embedded on other websites
Communicate with us via email or chat

We do not collect sensitive personal information such as financial details, government ID numbers, or health data. This information may include your name, email address, business name, and any details you share during the conversation.

2. How We Use Your Information

We only use your information to:

Respond to your inquiries or demo requests, or support questions
Provide and improve our AI tools and user experience
Maintain site security and performance
Comply with legal obligations

We do not use your data for unsolicited marketing.

3. Data Storage & Protection

Your personal data is securely stored and accessible only to authorised personnel. We use:

SSL encryption for website communications
Secure, GDPR-compliant cloud hosting

4. Data Retention & Deletion

We retain your information only as long as necessary to provide services or meet legal requirements.

You can request deletion of your personal data at any time. To do so, contact us via email or through our website. We'll process your request promptly and confirm when your data has been removed.

5. Cookies

We use cookies to enhance your website experience, such as remembering preferences and understanding visitor activity. You can manage cookie settings through your browser. Disabling cookies may impact some site functionality.

This site uses SiteBehaviour, a website analytics and heatmap tool, to understand how visitors interact with our website and improve user experience. We do not use tracking cookies for ad retargeting.

6. Third Parties

We do not sell, rent, or trade personal information.

We may share data with trusted third-party service providers (e.g. hosting, chatbot platforms, analytics tools) under confidentiality agreements, solely for delivering our services. These providers are contractually bound to safeguard your information.

We may also disclose data if legally required to do so.

7. Your Rights (NZ & GDPR)

You have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with the NZ Privacy Commissioner or your local authority

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with an updated effective date.

9. Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal data from minors.

10. International Transfers

Some data may be stored on servers located outside of New Zealand, including in the United States, on infrastructure operated by our hosting and AI/chatbot service providers. In such cases, we ensure that data is hosted on platforms compliant with relevant privacy regulations, including GDPR.

11. Contact Us

Bay Smart Solutions
Based in Mt Maunganui, New Zealand
Email: hello@baysmartsolutions.co.nz
Website: www.baysmartsolutions.co.nz